All dogs entering the pet resort must be on a leash (no Flexi-leads/extension leads, please!) and under your control, and all cats must be in a ventilated cat carrier, for their safety and the safety of our other pet guests.
Pet guests are welcome to check in at any time during our lobby hours; please note that our lobby is closed on all major holidays.
Pet guests may be checked out at any time during our lobby hours; please note that our lobby is closed on all major holidays. We do have pet care staff working behind the scenes after our lobby is closed. However, these staff members are responsible for animal care only and are not authorized to open our doors or check out pet guests after the lobby is closed.
If you need to pick up your pet earlier than our scheduled lobby opening time or after our scheduled lobby closing time, you may make special arrangements subject to staff availability. Early check-ins or late check-outs will be billed at a rate of $20.00 per hour, with a $20.00 minimum. We will do our best to accommodate your travel schedule, however we do require as much advance notice as possible.
During the peak pet boarding dates listed below, a minimum stay requirement will apply to any reservation where your pet stays with us on any of the dates shown below. Because demand is extremely high during these peak periods, a NON-refundable deposit equal to two nights (based on the suite type selected) will be due, and your credit card will be charged, at the time of booking. The following periods are considered “peak boarding dates”; our pet resort will fill for these dates well in advance, so please make your boarding reservations early:
| Month | Holiday Period* | Nights** |
|---|---|---|
| February | President's Day | 3 |
| May | Memorial Day | 3 |
| July | Independence Day | 3 |
| September | Labor Day | 3 |
| November | Thanksgiving | 3 |
| December | Christmas | 4 |
| December/January | New Year's Eve/Day | 3 |
* Holiday periods include nearest weekend
** Minimum night's stay
The staff really do love animals and it makes me feel secure knowing my dogs are treated the way I treat them.
747 E. Thunderbird Road
Phoenix, AZ
85022
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